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What is PREGUNT@?
Who can use this service?
From where can an enquiry be made?
How does the service work?
Which type of questions can be asked?
How and when does the library respond?
User accounts

	What is PREGUNT@?

PPREGUNT@ is the Information Service of the UAB Libraries. It aims at providing users with personalized attention to solve any doubt related to the operation and use of the library services and resources, as well as helping users in their search for information for their studies or research.

	Who can use this service?

Any person can use this service, members of the UAB university community being preferential users.

	From where can an enquiry be made?

You can formulate the enquiry 24 hours a day and 7 days a week from any computer connected to internet by filling the form that can be found on any page of the UAB Libraries Service site and other pages of the UAB web sites by clicking on the identifier:

	How does the service work?

You can make an enquiry through the form.

The first time that you use the service, you will automatically receive an email with a link and a password to access your personal account.
Afterwards, every time you use the service, you will receive an email informing you that the Library has received your enquiry and that it will be answered as soon as possible.

Further information about user accounts

	Which type of questions can be asked?

The service aims at solving any doubt that you may have in relation to:

• General information on the operation of the libraries: opening hours, buildings, services, access regulation...
• Loan and interlibrary loan
• Access to materials and special collections: reservation collection, PhD theses, map library, newspaper library...
• Digital library and access from outside the campus: databases, digital repositories, connections and access to the digital resources, etc.
• Searching the catalogue: operation, availability of the collection...
• Basic bibliographical information and specialized enquiries
• Users’ training courses: introduction sessions and information skills training courses
• Acquisitions and donations

You can also make suggestions or give us your opinion on the UAB Libraries and its services. Your contributions help us to improve the service.

	How and when does the library respond?

The librarian staff will answer your enquiries punctually and you will receive an answer through your email box in a 48 working hour maximum delay. During the holiday period, Christmas, Easter and August, the delays could be slightly longer. Check the libraries opening hours.

A small survey is included with the answer in order to measure your degree of satisfaction with our service.

	User Accounts

As users of the Service of Information, you will have access to all your enquiries through a user account, of personal use, where you will be able to keep track of all your enquiries, send comments or new enquiries. Furthermore, you will have access to a data base that registers the enquiries carried out by other users of the UAB as well as of other libraries from all over the world.

• How can I obtain a user account?

  The first time you will use the Libraries Information Service, you will automatically receive an email with a link and a password to access your personal account.

• How can I access your user account?

  You can access your personal account from:
  1. The link that you will find in the email each time that you receive an answer to an enquiry.
  
  2. The section Revise my Questions and Answers

  It is necessary to introduce your email address, password and select a language. If you want to go to a specific question you will also have to introduce the enquiry ID that you will receive through email.

  The user name to access this space will always be the email address given in the enquiry form. Please remember that the program will create two personal accounts if you use both endings uab.es or the uab.cat.
  If you forget your password you can get a new one anytime or change it if you wish.
  

• User account options

Once you have accessed your personal account you will be able to:

• Consult your enquiries record
• Send the librarian a comment about a consultation that has already been answered.
• Manage and classify your consultations in:

• Change your password
• Search the Knowledge Data Base

The Knowledge Data Base is a global data base that contains a selection of enquiries and answers made by users of virtual services of reference from all over the world. It allows you to consult previous enquiries made by other users that have been stored by the librarians in this data base. You can make basic searches by key word or advanced searches with the possibility to limit by language and by dates.